Refund policy

Damages and Replacements

All sales are final, and we do not accept returns or exchanges. If your item arrives damaged, defective, or incorrect, please email hello@themellowco.store within 7 days of delivery with your order number and clear photos of the item and packaging.

After reviewing the issue, a replacement may be offered on a case-by-case basis. You will not usually need to send the original item back.

Each clay piece is handmade, and small variations are part of what makes every creation unique. I’m still growing in my craft, so if something does not feel quite right, please reach out. I’ll be happy to work with you and make it right whenever possible.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@themellowco.store.

I’m still in the process of learning how to master my craft, so if something’s not quite right with your little creation, just send me an email—I’d love to make it right! While I don’t usually accept returns or exchanges, I’m happy to work with you on a case-by-case basis.